PI’s After-Sales support team, will provide remote support and guidance for any customer, for any PI product purchased through an authorised PI dealer.
Every PI product ships as standard with 24 months warranty and support requests for products still under warranty (this includes any warranty extensions) are prioritised ahead of products, where the warranty period has expired. With PI’s extended warranty options, customers can benefit from this priority service for up to 5 years from date of purchase. With warranty extensions, it is possible that a product could still be under warranty but the product line be discontinued from production. Prioritised product support will still apply in these cases.
PI reserve the right to charge for remote support if the time invested exceeds 8 working hours on a single support request for an out of warranty case.
From time to time, product lines are discontinued and superseded by enhanced technologies. PI will continue to support customers for a period of 2 years after product discontinuation. After this point, PI will provide reasonable support for a limited period.
PI will always offer the option of repairing a non-functional product for any out-of-warranty repairs up to the date where it becomes officially discontinued. Thereafter, PI will continue to make reasonable efforts to source the necessary materials and components in order to perform the repair.
Contact us now to engage one of our post sales product support specialists.