PI Express Priority Service

PI's express subscription service (PI Express), provides customers with peace of mind. If a customer experiences a product failure, PI will provide express remote support, express on-site response if required and can also ship out a dedicated spare system, to get the customer operational again as quickly as possible.

Subscribing to be a highest priority customer (on a rolling 12 month basis), provides customers with the peace of mind that PI will be there for them when needed. This limited number subscription service, offers the highest priority remote support and rapid deployment of on-site specialist staff to customers who demand the best.

 

  • Reduced downtime through express prioritised support services for both remote and on-site requests
  • Access to PI's global support team for planned ad hoc out of hours support service
  • Unlimited service support requests
  • Priority response on fault analysis and warranty repairs
  • 33% discount on PI’s on-site customer training program
  • Prioritised on-site support* from a PI expert to:
     
    • Set up and install any new purchases
    • Perform fault analysis on complex issues
    • Optimise the performance of your stage

PI provide customers the opportunity to order spare units and store them at a PI location. The items are stored until the customer requires them. PI will not invoice nor will the warranty period start until the goods are requested and shipped to the customer.

These units are dedicated to the customer and ready for next day shipment in the event of an emergency, or simply to avoid long delivery lead times.

For customers who require bespoke services to meet their specific business needs, PI can offer tailored services designed uniquely for them. Contact your local PI office for more information.