On-Site Scheduled Services

Setup, Maintenance, Training and Support

PI's services division is committed to delivering an outstanding customer experience, ensuring that every aspect of owning a PI stage is catered for.

On-Site Scheduled Services

Having a PI engineer on-site to assist with any customer challenge can be a real asset. Our specialists can perform a range of services and are happy to support any request. The On-Site Scheduled Services are resources booked in advance and include but are not limited to:

One day on site of a PI engineer to set up, commission and optimise your new PI stage. Throughout the set-up process, the customer is invited to watch over and learn essential operating practices and about the PI software. If the customer requires more in-depth user training or the installation requires more days due to complexities, this can all be arranged.

On-site services, with a PI product or applications specialist. Their focus is completely flexible and can be tailored for any situation or application but might typically be spent on:

  • optimizing a customer’s PI stage after it is sited within its application, with its payload
  • investigating complex challenges or system issues
  • tuning and recalibration of a stage that has had a change in its environment

Preventative maintenance is the best way to look after a PI system. Having a PI expert to look at the essential lubricants of your stage and the general condition of its motor can be the difference between a wear-and-tear system failure and prolonging the life of the motion device.

At the customer site or at a PI office, training on PI’s software and systems is essential to maximising your investment. PI offers a series of training programs that cover a range of options, including:

  • class room training on PI’s operating software
  • one-to-one training on getting the most from your system
  • hands-on deep dive training with a product application specialist


>> Click here to read more out PI’s Customer Training services.

The scope of Services we provide may differ from one region to another. Please contact your local PI sales engineer for details.